A ticketing system is the most widely used correspondence channel that web hosting companies offer to their clients. It is usually part of the billing account and is the most effective way to handle an issue that takes a certain period of time to examine or that has to be escalated to an administrator. Thus, all replies provided by either party will be stored in the very same place in the event that someone else wants to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which suggests that you will have to sign in and out of at least two accounts in order to execute a specific operation or to contact the hosting company’s customer support staff. In case you desire to administer a number of domains and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Also, it may take a substantial amount of time for the provider to process your ticket request.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst you’re browsing your files or editing different settings. The ticketing system is being closely monitored 24x7x365 by our customer support team members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to obtain support. Unlike some web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and request info with regard to any billing or technical issue. Furthermore, you can see a collection of help articles, which will help you deal with the most commonly experienced challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more efficient to manage everything in one single place, so we have integrated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with every single semi-dedicated server account. This will allow you to manage the communication with our tech support staff together with your hard drive space, so you won’t have to memorize additional logon credentials for another system. You will be able to send a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the content within your semi-dedicated account. Besides, you can look through older tickets using an intelligent search option or take a look at relevant help articles, which contain solutions to commonly encountered issues. The inbuilt trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being just sixty minutes, so there’ll always be someone to help you.