If you’ve ever got any queries with regard to the web hosting service in general or you experience a problem with your websites, you’ll have to touch base with the web hosting company’s technical support team. It may not make any difference how soon they’ll reply when you have a general query, but a problem like a bungled app update, for instance, may result in your site becoming broken or unavailable online. And the longer you wait for the support team to help you out, the longer the site will be down. In case you offer services or goods online, any downtime will damagingly affect your website and you can lose existing or prospective clients. A lot of web hosting providers, primarily resellers, answer trouble tickets and e-mails within 24 hours, but in the Internet age this is far too long, as customers will rarely return to a site that isn’t functioning properly over a prolonged period of time.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can just forget about waiting around for hours and hours on end, or even one whole day, to obtain a response to an email or a support ticket. Regardless of when you contact us, we will reply to you within only 1 hour with any technical or pre-sales queries you might have. In reality, our actual reaction time almost never exceeds 20 to 30 minutes. As we’re working 24x7, you will always obtain support in a well-timed manner and we are aware of how critical this is in the online era. As soon as you contact us, we’ll respond to your enquiries. In case you chance upon any technical problem, we will handle it for you, or we will provide you with all the needed information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk support team members will be at your service at all times and they’ll respond to any trouble ticket that you send through our hosting Control Panel within no more than 1 hour. The response time is guaranteed regardless of whether you have a generic inquiry about your semi-dedicated server or you chance upon some complication and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24-7 to tackle any billing, technical or general issue. If you get in touch with us about anything that’s within our power, we’ll resolve it before we respond to you, so you will not have to wait around for hours or even days while the problem remains. If there is something that you have to do on your end, we’ll give you the required info – what workable solutions to try, what steps to take, etc.