Although this is not the mainfactor to recognize a reliable website hosting provider from a bad one and a reseller from an actual supplier, being able to call and talk with a live person is an indicator that you are not using the services of a one-person company and that you'll be able to get in touch with somebody every time you're in need of help. The telephone support for web hosting services may vary from general to experienced, therefore the problems that can be resolved with a phone call vary depending on the specific supplier. In the general case, these issues are more basic and include billing or first level tech issues as more complex matters generally need a support ticket where both you and the sysadmins can track what is going on with a given situation. Nonetheless, having the option to call your provider can save you considerable time and efforts for the multitude of tiny problems that will eventually appear when you manage your website hosting account.

Phone Support in Website Hosting

As we have live phone support 14 hrs per day, you will be able to contact us and consult with one of our customer support agents to get more info about any of the Linux website hosting that we offer and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your benefit, we now have telephone numbers on 3 different continents so that you can call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you are already a customer, you will be able to call about general and billing issues, and even about some technical ones. In case the situation is strictly technical or it requires more time to analyze, you'll have to go through our ticketing system, that will enable both you and our technical support crew to keep track of the details given by each side.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we offer feature live phone support for fourteen hours a day. If you're not sure which package is suitable for your web sites, you would like to find out more about the package's specs or you'd like to have any other type of information about our services, you're able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our support agents will help you. In case you currently have an account, you're able to contact us about sales and general matters, although we are often able to help with a variety of tech issues as well. For entirely technical troubles you should employ our integrated ticketing system where the communication between you and our tech support crew will be in 1 place, which is the better option if the problem can take extra time to be solved or it has to be escalated to our sysadmins.