The support that you will receive from your website hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical issue with a current account. Timely and clear info about a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine website hosting supplier and not from some reseller. If you obtain a hosting account through a company that does not own its servers and it can't access them immediately, it's quite possible that you will wait for a couple of days so as to get a response to your question, therefore your web sites may stay offline for a long time. However, a company that offers numerous means of communication and has a support team that is available any time can assist you right away and help you reduce or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Website Hosting

We acknowledge the importance of receiving assistance without delay, so our website hosting services come with 24/7 support and various options for communication. If you do not have an account yet, you can easily call us or use our live chat and chat with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up purchasing a service that you can't use effectively. If you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it requires more analysis. In contrast to the majority of providers on the market, we respond to all of the tickets within 1 hour, so you won't have to wait for a whole day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated hosting that we offer feature 24/7 customer and tech support, therefore whatever the issue you have, you'll be able to contact us and we will assist you without delay. The guaranteed answer time for any email message or support ticket that you open from your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever exceeds 20 minutes. We also offer phone support with several local numbers worldwide as well as a live chat, so that you are able to get in touch with us and receive additional information about our services even if you don't have an account yet. We are able to help you with any question or an issue you may have - payment methods, package specifications, e-mail configuration, hosting account settings, etc. If you employ our services, you will never encounter an issue where you need to wait for a few days to get an issue resolved like you will have to do with numerous other service providers.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum reply time guarantee, you will get prompt support when you obtain a dedicated server through our company. Our customer and technical support teams are online 24/7/365, which means that when you open a support ticket via your billing account or you send an e-mail message about any problem with your server or the pre-installed software on it at any time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option if the matter in question requires a longer period of time to be solved or when it needs to be forwarded to our administrators, since it's a lot easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you can phone us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.