A One–Hour Support Ticket Response Time Guarantee
All your support requests will be replied to in no more than 60 minutes after the trouble ticket or e–mail was received. If your case needs further assistance from an admin, we’ll direct the ticket or the email to the person on duty, right away and will leave a comment to let you know that more time will be required for finding a solution. Furthermore if you make use of our Admin Services package, all of the tasks included there will be completed whenever you desire.
A First–Rate Support Service
If you need any help working with the Web Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server on your behalf, do contact our help desk support team anytime via the ticketing system. Additionally, in case you require assistance managing your dedicated hosting server, you can make use of the Admin Services package, that includes Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, data backup hard drive storage space, etcetera.
An Intuitive Help Section
We have equipped the Web Control Panel with an extensive knowledgebase, which offers exhaustive explanations of all its features and functions. Furthermore, we have prepared in–depth video tutorials that will further explain to you how to carry out a specific task or resolve a frequently experienced problem. All the instructional articles and the tutorial videos are easily accessible from every section of the Web Control Panel via the Videos and Help buttons in the upper right corner.