Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center included in your Web Control Panel. It boasts an ever–increasing knowledge base with regularly asked questions and in–depth how–to articles contributed by our skillful customer support team.

  • Top quality support service

  • How–To Video Clips

  • For users who’d like to find out how to tackle a regularly experienced problem by watching an educational video clip, we have added a collection of video tutorials to our Web Control Panel. All the educational videos are brief and simple to understand. They offer you visual presentations of various web site administration actions.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 customer support service and come with a 60–minute support ticket response guarantee. Our expert techs will be available to you 24/7 and will fix any problem that you may come across within less than sixty minutes after the tech support ticket submission. In the majority of cases, a response will be given to you in less than twenty minutes.