Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Guarantee

  • Each ticket that you submit to the client assistance team will be answered within up to 60 minutes. The general problems are going to be addressed immediately. Nonetheless, if the assistance request you have sent requires the assistance of a licensed administrator, we are going to forward the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Top–class Technical Assist Service

  • We deliver 24 hours a day client support through a turbo–fast ticketing program integrated into your Control Panel. You can e–mail us at any time about any of the software packages that come installed in advance on the virtual server, including the selected OS, the server management panel and our in–house designed Web Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • An exhaustive and routinely updated collection of articles is included in our in–house built Web Control Panel. It offers quick tips about how to carry out all the standard web site management duties. The Help zone offers descriptive how to content articles and step by step video tutorials. You can reach the Help zone by clicking on the Help or Video buttons in the upper right side of each Control Panel section.